The hotel offers a car hire as well as a 24-hour front desk and gift shop at the property. The peaceful Al Kawthar Lounge is the perfect place to unwind with a cup of coffee and a sweet treat as you admire wonderful views of the Haram. After a long day, cool down with a fresh juice in Al Helal café lounge. Overlooking the Haram, our specialty steak restaurant Prime, serves only the finest, freshest cuts of meat, cooked just the way you like them in the vibrant open kitchen. Savor Arabic specialties and international dishes from the set or a-la-carte menus, or be spoiled for choice with the extensive buffet selections at the relaxed, all-day dining restaurant, Al Mearaj. Some rooms and suites provide uninterrupted views of the Haram or Kaaba, and additional benefits like exclusive butler service and Executive Lounge access. Spacious and modern, all guest rooms offer a separate dressing area and complimentary WiFi. The hotel can be easily accessed from Umm El Qurra Road, which is connected to the Makkah-Jeddah highway. I hope we will have the pleasure of welcoming you back to Pullman ZamZam and better meeting your expectations in the future.Set in the heart of Makkah, one of the world’s most inspiring holy destinations, Conrad Makkah is just steps from the Kaaba and the Holy Mosque. Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I recognise that we work in an intensely competitive marketplace and that we can only succeed by consistently providing superior service. If ever we fail to provide our guests with the service they deserve we are disappointed. I am sure that had you addressed these issues with the staff on duty at the time they would have made every effort to rectify the situation, however this does not in any way excuse the disappointment you were subject to and you should not take this as indicative of the level and service that Pullman ZamZam strives to provide. Your feedback on the condition of the room has also been passed to the housekeeping team. Your comments have been reviewed with the Food and Beverage Manager and corrective measures have been implemented to avoid a similar situation occurring in the future. I was sorry to learn of the delay you experienced in the restaurant.
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Please be assured that this is not a true reflection of the high standards upon which pullman ZamZam prides itself.
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In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Yumna Thank you for your feedback received following your recent stay at Pullman ZamZam. I hope we will have the pleasure of welcoming you back to Pullman ZamZam and better meeting your expectations in the future. With regards ro Microvawe, I would like to highlight that this facility is not available yet in our rooms, and sove functionality was stopped following recommendation from Local Civil Defense. In view of your comments, expected standards have been reiterated to all housekeeping staff. I assure you that the shortfalls in cleanliness you have described are not at all typical.
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At Pullman you should always find your room to be clean and I was most surprised and disappointed to read that this was not your experienc.
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Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. Dear Guest Thank you for your feedback received following your stay at Pulllman ZamZam.